COMPANY QUALITY POLICY
1 DOC HOLDING SDN BHD is committed in providing the highest quality of skin care and hair care solutions to our customer by:
- Consistently meeting or exceeding our client’s expectation and requirement.
- Continual improvement of our processes and systems.
- Complying with ISO 9001 and other applicable requirements.
COMPANY QUALITY OBJECTIVES
1 DOC HOLDING SDN BHD Quality Objectives including:
OUTLET / SALES
- To ensure customer complaint on service quality problem ≤ 5% of total customers per year per outlet.
- The evaluation of outlet cleanliness and hygiene averagely ≥ 8 marks per outlet per year.
- To post ≥ 3 testimonials from customer per outlet per month.
- To ensure 75% customers rated ‘happy’ level and above per outlet per year.
OPERATION (PURCHASING)
- To ensure supplier performance level average ≥ 75% yearly
OPERATION (HUMAN RESOURCE)
- To ensure averagely ≥ 2 hours training per department annually.
OPERATION (CUSTOMER SERVICE)
- Customer service averagely rating ≥ 4 star per individual per year.